LAVTA Title VI Complaint Process
The Livermore Amador Valley Transit Authority (LAVTA) grants all citizens equal access to all its transportation services. It is further the intent of LAVTA, that all citizens are aware of their rights to such access. This site is designed to serve as an educational tool for citizens so that they may understand one of the civil rights laws that protect their benefit of LAVTA programs and services, specifically, as it relates to Title VI of the Civil Rights Act of 1964.
What is Title VI?
Title VI is a section of the Civil Rights Act of 1964 requiring that “No person in the United States shall on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.” Note that Title VI does not address gender discrimination. It only covers race, color and national origin. Other Civil Rights laws prohibit gender discrimination.
Complaint Process
How do I file a complaint?
If you believe that you have received discriminatory treatment by the LAVTA on the basis of your race, color or national origin, you have the right to file a complaint with the LAVTA Title VI Coordinator. The complaint must be filed no later than 180 calendar days of the alleged discriminatory incident.
Methods of filing a complaint
The preferred method is to file your complaint in writing using the Title VI Complaint Form, and sending it to:
Title VI Coordinator
Livermore Amador Valley Transit Authority
1362 Rutan Court, Suite 100
Livermore, CA 94551
Verbal complaints will be accepted and transcribed by the Title VI Coordinator. To make a verbal complaint, call (925) 455-7500 and ask for the Title VI Coordinator.
You also have the right to file a complaint with an external entity such as the Department of Transportation (DOT), a federal or state agency, or a federal or state court.
Should a complaint be filed with LAVTA and an external entity simultaneously, the external complaint shall supersede the LAVTA complaint and the LAVTA’s complaint procedures will be suspended pending the external entity’s findings.
Investigations
Within 10 working days of receipt of the formal complaint, the Title VI Coordinator will notify the complainant and begin an investigation (unless the complaint is filed with an external entity first or simultaneously).
The investigation will address complaints against any LAVTA department(s). The investigation will be conducted in conjunction with and under the advice of LAVTA’s third party claims adjuster.
The investigation may include discussion(s) of the complaint with all affected parties to determine the problem. The complainant may be represented by an attorney or other representative of his/her own choosing and may bring witnesses and present testimony and evidence in the course of the investigation.
The investigation will be conducted and completed within 60 days of the receipt of the formal complaint.
Based upon all the information received, an investigation report will be written by the Third Party Claims Adjuster for submittal to the Executive Director.
The complainant will receive a letter stating the final decision of the Executive Director by the end of the 60-day time limit.
The complainant shall be notified of his/her right to appeal the decision. Appeals may be made to the DOT, the EEOC, or the DFEH.
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