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Rider Information | Frequently Asked Questions
Q) After I am certified as ADA-eligible, may
I still ride the regular fixed-route Wheels buses?
A) Yes. Using the regular
fixed-route system provides access throughout the area. Fixed-route systems
operate on timed schedules and require no advance reservations. With
an ADA eligibility card, individuals may ride regular Wheels Fixed Route buses
free-of-charge.
Q) I plan to take the
City of Pleasanton Paratransit to my appointment. The appointment will end
after 5:00 PM, when the Pleasanton service is no longer
operating. Can I take the Wheels Dial-a-Ride home?
A) Yes.
If the first leg of your trip is on the Pleasanton Paratransit service, call that
office first. They will help you to coordinate your return trip on the Wheels
Dial-a-Ride.
Q)
If I use a different service for each leg of my trip, how do I pay?
A) You need
to purchase separate Wheels Dial-A-Ride and Pleasanton Paratransit
tickets/vouchers. Wheels Dial-A-Ride also accepts cash fares.
Q)
Can I use Dial-a-Ride to go outside the Wheels service Area?
A) Yes.
ADA-eligible individuals within the Wheels service area simply call Dial-A-Ride
and request a ride to travel anywhere in the San Francisco Bay Area. Dial-A-Ride
will make arrangements for you to transfer to the appropriate ADA paratransit
provider's vehicle to complete your trip. Your
trip cannot be confirmed until the reservation is accepted by all providers involved. See the Related Links below for other Paratransit providers.
Related Links -
Bay Area Dial-A-Ride Operators (Links opens new browser window)
-- East Bay Paratransit - Alameda and Contra Costa Counties (BART and AC Transit)
-- Inter-County Paratransit - Marin County (Golden Gate Transit)
-- Link Services - Central Contra Costa County (County Connection)
-- Outreach Paratransit - Santa Clara County (VTA)
-- Pleasanton Paratransit Information - City of Pleasanton
-- Ready Wheels - San Mateo County (SamTrans)
-- Run About - Vallejo (Vallejo Transit)
-- Sonoma County Paratransit - Sonoma County (Sonoma County Transit)
-- Tri-City Paratransit - Union City
-- Tri Delta Paratransit - Eastern Contra Costa County (Tri-Delta Transit - Unofficial page)
-- WestCat - Western Contra Costa County
-- Whistlestop Wheels - Marin County
Return to: Dial-A-Ride
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